Welcome to Sooom.net, a platform for selling used spare parts. By using this website, you agree to abide by the following terms and conditions. Please read them carefully before making any purchase.

1. Definitions

- Website: Refers to the Sooom.net platform.  
- Customer: Any individual using the website to browse or purchase products.  
- Used Spare Parts: Items that have been previously used, inspected, and evaluated before being listed for sale.

2. Product Policy

- All listed parts are used and tested to ensure quality before being displayed.  
- Each item includes a detailed description of its condition and model.  
- Product conditions may vary (Excellent, Fair, Poor), and are clearly stated in the product description.

3. Pricing and Payment

- All prices include VAT (Value Added Tax).  
- Payment methods include: Mada, bank transfer, Apple Pay, etc.  
- An order is only confirmed after the full payment is completed and received.

4. Shipping and Delivery

- Orders are shipped within 1 to 2 business days from payment confirmation.  
- Delivery time depends on the customer’s location and the shipping company.  
- The website is not responsible for any delays after the shipment is handed over to the shipping company.

5. Return and Exchange Policy

- Returns or exchanges are accepted if the part is defective or does not match the description.  
- Issues must be reported within 7 days of receiving the item.  
- If the mistake is from our side, we will cover the shipping costs.

6. Warranty

- Some used parts may come with a warranty unless otherwise stated in the product description.  
- All items are tested before shipping; however, due to their used nature, we cannot guarantee a specific service period.

7. Liability

- The website is not liable for any damage resulting from incorrect installation or improper use.  
- Customers are responsible for ensuring compatibility with their vehicle before purchasing.

8. Intellectual Property

- All content on the website, including text, images, and trademarks, is protected by intellectual property laws.  
- Copying or reusing any content without prior written permission is prohibited.

9. Modifications

- The website reserves the right to modify these terms and conditions at any time without prior notice.  
- Changes take effect once published on the website.

10. Contact

For inquiries or complaints, please contact us at:  
- Email: support@sooom.net  
- Mobile / WhatsApp: 0566974074

11. Special Orders

- We offer a search service for specific spare parts even if they are not currently listed.  
- Accurate details must be provided (car make, model, year, etc.).  
- Once availability is confirmed, the customer will receive specifications and pricing before payment.  
- If the part is not found within 3 business days, the customer will be informed.

12. Spare Parts Condition Rating

Parts are rated based on the following criteria:  
- (New, Original): Brand new original part.  
- (New, Aftermarket): Brand new non-original part.  
- (Used, Excellent): Used with minimal wear.  
- (Used, Fair): Used with noticeable wear.  
- (Used, Poor): Used with significant wear.